Web hosting, Webhostinghub vs Hostmonster, Customer service tech support matters, Website response time, Try before you
buy good advice
“Technical support is like insurance. You should rarely need it but when you do, you really need it.”…L Wells
I have used Hostmonster for web hosting for years and other services prior to that.
Three of my Hostmonster accounts were to be consolidated into one or two accounts and some of the numerous domains were to
be discontinued.
Recently I attempted to contact tech support at Hostmonster. I have rarely had to do so. What had been a great experience
a few years ago turned into a nightmare.
I tried both calling and chatting. Both wait times were extremely lengthy.
When I finally engaged a chat, the person was not listening to what I wanted, made assumptions and eventually gave me
incorrect information.
I spoke to someone in sales (the only responsive dept.) who did listen and was apologetic.
Without boring you with details I spent some more money and followed the chatter’s advice.
This turned out to be a bad decision.
Further attempts to get tech support were futile.
I did the usual internet search to find out the experience of others.
I found the following.
“As time went on performance for my websites became worse and worse. It turns out the *actual* culprit of all this was
drastically oversold (overloaded) servers.”
“After receiving several complaints from family who gave up on trying to view some photos in my photo gallery and numerous
complaints from customers (for the software I sell here) I tried contacting HostMonster support again. The chat log from
this contact can be viewed below.”
“Since HostMonster clearly did not value me as a customer and offered nothing to resolve the situation I decided to change
web hosting companies. I am now a proud customer of WebHostingHub.com. The performance on all of my websites has
dramatically improved. They’re snappy even! Hopefully I haven’t lost all of my friends & family as readers. If you stopped
checking in because my sites were slow, you have my apologies. I’m welcoming you back with open arms — better performance
and all. If you stumbled across this post because you’re having similar issues with HostMonster’s performance–what are you
waiting for? Cancel your account with HostMonster for a pro-rated refund and make the switch to WebHostingHub.com. Life
here is grand”
Read more:
http://www.schiffner.com/11-excruciating-months-with-hostmonster-have-come-to-an-end/
One of my favorite expressions is “talk is cheap unless you are talking to an attorney.”
Therefore, I tried a test with Webhostinghub tech support chat and someone responded well and within 30 seconds.
And this was as a non customer.
I then signed up for a two year service of hosting with them. The introductory price was $ 89.64 for two years.
Since signing up, I have received the best support ever with each call or chat responded to with 30 seconds.
This article will be updated with more information as time progresses.
In fairness to Hostmonster and ironically, I got my best response when I cancelled all three accounts.
Too little too late.